Legal

Terms of Use

Last updated: September 30, 2026

1. Who these terms cover

These Terms of Use govern access to Chronify.Support (the "Service"), a hosted support platform provided by ChronifyAI, LLC ("ChronifyAI", "we", "us"). If you accept these terms for an organization, you represent that you have authority to bind it. In these terms, "Customer" means that organization; "you" includes the Customer and people it authorizes to use the Service. If you do not agree, do not use the Service. A demo request alone does not create a subscription or reserve an appointment.

2. What the Service does

Chronify.Support helps organizations handle support conversations and tickets arising from connected Moodle environments. Depending on configuration, it can provide support agents with context such as the Moodle site, user, course, page, and role associated with a request. The Customer decides which sites to connect and how its team uses the information. Features and availability may vary by plan and applicable order.

3. Orders and other agreements

An accepted order form or other written agreement with ChronifyAI may set out the subscription term, scope, fees, support commitments, and additional terms. If its terms conflict with these Terms of Use, the signed agreement controls for that conflict. A separately signed data processing agreement controls the processing of personal data to the extent it conflicts with these terms. Our Privacy Policy explains how we handle personal information in the circumstances described there.

4. Accounts and administrators

The Customer may grant access to its authorized support agents and administrators and is responsible for their use of the Service. It must keep account information accurate, protect login credentials, manage agent access, and promptly tell us at hello@chronify.support if it suspects unauthorized access. An administrator may configure connected sites and permissions for the Customer. The Customer is responsible for deciding who should have those permissions. Moodle users who contact the Customer through the chat window do not need agent accounts.

5. Subscription, fees, and renewal

The applicable order or checkout terms specify the plan, price, billing interval, payment method, renewal terms, and cancellation process. Fees are due as stated there, together with applicable taxes unless stated otherwise. Plan descriptions on our website are informational; the accepted order determines what the Customer buys. We will not change fees for a current committed subscription term unless the applicable agreement allows it. Any proposed change for a future term will be communicated before it takes effect. Refunds, if any, are governed by the applicable order and mandatory law.

6. Customer data and permissions

The Customer retains its rights in messages, tickets, attachments, and information shared from connected Moodle sites ("Customer Data"). The Customer authorizes ChronifyAI to access, host, transmit, and otherwise process Customer Data only as needed to provide, secure, maintain, and support the Service, comply with law, or follow the Customer's documented instructions. This does not give us permission to sell Customer Data or use support conversations in advertising. The Customer is responsible for having the rights, notices, and permissions needed to provide Customer Data, including information about learners and other Moodle users, and for configuring what its agents may see.

7. Privacy and security

We use reasonable technical and organizational safeguards appropriate to the information we handle. No service can guarantee absolute security. Our Privacy Policy describes our handling of personal information, and any separately signed data processing agreement governs processing on the Customer's behalf. The Customer must use appropriate account controls and notify us promptly of suspected misuse. We will notify affected Customers of a confirmed security incident involving their Customer Data as required by applicable law or a signed agreement.

8. Moodle and other integrations

Connecting Moodle or another third-party service may require separate authorization and is subject to that provider's terms. The Customer is responsible for its own Moodle sites, configurations, and rights to connect and share information from them. We are not responsible for outages or changes to third-party services outside our control, though we will use reasonable efforts to communicate material integration changes that affect the Service. Moodle is a registered trademark of Moodle Pty Ltd. ChronifyAI is not affiliated with or endorsed by Moodle Pty Ltd.

9. Acceptable use

You must not use the Service to break the law, infringe another person's rights, send spam or malicious code, or submit information you are not permitted to share. You must not attempt unauthorized access; bypass security or usage controls; disrupt or overload the Service; reverse engineer it except where the law permits; or resell it without our written consent. We may investigate credible reports of misuse and take proportionate steps to protect the Service and its users.

10. Ownership and feedback

ChronifyAI and its licensors retain all rights in the Service, its software, documentation, and branding. The Customer retains its rights in Customer Data. We give authorized users a limited, non-exclusive right to access the Service during the subscription term, subject to these terms and the applicable order. If you choose to send suggestions, we may use them to improve the Service without an obligation to compensate you; do not send feedback you are not authorized to share.

11. Availability and support

We use commercially reasonable efforts to make the Service available and to provide it substantially as described in the applicable order and published documentation. Maintenance, internet failures, third-party outages, and events outside our reasonable control may interrupt access. Any specific uptime, response-time, or support commitment applies only if stated in a separate written agreement. We do not guarantee that every support request will be resolved or that the Service will be uninterrupted or error-free.

12. Suspension and ending the subscription

We may suspend access when reasonably necessary to address a security threat, unlawful use, material breach, or overdue payment. Where practical and lawful, we will give notice and an opportunity to resolve the issue before suspension; we may act sooner to prevent harm. Either party may end a subscription as provided in its order or written agreement. On termination, access ends and outstanding amounts remain due. We will handle Customer Data after termination under the applicable agreement, our documented retention practices, and legal obligations; contact us before access ends to discuss available export options. We will not represent that data remains available indefinitely.

13. Warranties and disclaimers

Each party represents that it has authority to enter into this agreement. Except for express commitments in these terms or an applicable written agreement, and to the extent permitted by law, the Service is provided without other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing here excludes a warranty or right that cannot lawfully be excluded.

14. Limits on liability

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or lost profits or business opportunities, arising out of the Service. Each party's total liability arising out of these terms is limited to the fees paid or payable by the Customer for the Service in the 12 months before the event giving rise to the claim. These limits do not apply to unpaid fees, fraud, willful misconduct, or liabilities that applicable law does not allow us to limit. A signed agreement may set different limits.

15. Third-party claims

The Customer is responsible for claims arising from Customer Data it did not have the right to provide or from its unlawful use of the Service. ChronifyAI is responsible for claims that its own Service, as supplied and used as permitted, infringes a third party's intellectual property rights. These responsibilities do not cover claims caused by the other party's unauthorized modifications or misuse. If a claim arises, the parties will promptly notify each other and cooperate in its defense; neither party may settle a claim in a way that imposes an obligation on the other without its consent. Any more specific indemnity in a signed agreement controls.

16. Changes and notices

We may update these terms to reflect changes in the Service, law, or business practices. We will give Customers advance notice of material changes by email or through the Service and state when they take effect. Changes will not retroactively alter a committed subscription term unless required by law or agreed in writing. If a material change is unacceptable, contact us before it takes effect to discuss the available options under your order. Notices to ChronifyAI may be sent to hello@chronify.support.

17. General terms

Neither party may transfer its rights or obligations under these terms without the other's consent, except as part of a merger, reorganization, or sale of substantially all relevant assets, provided the successor assumes these obligations. If a provision is unenforceable, the rest remains effective. A failure to enforce a provision is not a waiver. Provisions that by their nature should continue after termination, including payment obligations, ownership, confidentiality obligations in a signed agreement, and liability limits, will survive. Governing law and dispute venue, if applicable, are specified in the Customer's signed agreement; otherwise they are determined by applicable law.

18. Contact

Questions about these terms or your subscription may be sent to hello@chronify.support.

Moodle is a registered trademark of Moodle Pty Ltd. ChronifyAI is not affiliated with or endorsed by Moodle Pty Ltd.