Moodle Help Desk Software
Moodle support that already knows the context.
Chronify.Support is a complete help desk built for Moodle. Manage tickets, live conversations, and your support team in one place - with the Moodle context your agents need to resolve issues faster.
Less explaining. More helping.
Your users should describe the problem
- not their Moodle environment.
Traditional support
My course isn't working.
10:24
Which Moodle site are you using?
10:25I'm not sure.
10:26Which course and page?
10:27I'm on a page with an error.
10:28Can you send a screenshot?
10:29Chronify.Support
My course isn't working.
10:24I see it. Let me help.
10:24I already know:
- You're on the Marketing site
- In the Digital Skills course
- On the Lesson 3 page
- Using Chrome on Windows
- You're a Student
- In the live (production) environment
The page is showing a file upload error. Let's fix it.
From Moodle to your help desk in seconds.
Users can start a live chat or submit a support ticket directly from Moodle. Your agents receive and manage requests inside Chronify.Support, with the user's Moodle context automatically attached. No separate help desk required.
Your complete support workspace
Everything you need to manage Moodle support. In one platform.
Chronify.Support isn't just a chat widget or an add-on to your existing help desk.It's a standalone support platform where your team can manage tickets, conversations, and customer requests with Moodle context built in.
Ticket Management
Create, assign, track, and resolve support tickets in one organized workspace.
Live Chat & Messaging
Communicate with Moodle users in real time, directly through Chronify.Support.
Email Support
Receive support requests by email and manage replies alongside your other tickets.
Ticket Organization
Categorize, tag, prioritize, and organize support requests so nothing gets lost.
Agents & Teams
Manage your support agents, organize teams, and route requests to the right people.
Conversation History
Keep a record of support conversations, ticket activity, and previous interactions.
Reporting & Insights
Monitor ticket activity, team workloads, and support trends across Moodle sites.
Moodle Context
Automatically see the Moodle user, course, page, role, and environment behind each request.
A complete help desk, built specifically for Moodle.
Made for Moodle at scale
One help desk for every Moodle site you manage.
Manage tickets, conversations, support teams, and customer requests across all your Moodle environments in one centralized help desk - whether you support one installation or hundreds.
One workspace
Manage tickets, live chats, and customer conversations across all connected Moodle environments from one help desk.
Site-level visibility
Track ticket activity, support requests, and trends for each Moodle site from one centralized workspace.
Smart routing
Route incoming tickets and conversations to the appropriate support teams so requests reach the right agents.
Centralized oversight
Give your team one place to manage support activity, monitor requests, and coordinate agents across all Moodle sites.
Built for people who support Moodle.
FOR PARTNERS
Moodle Partners
Support many customer Moodle sites from one platform, without separate support systems for each installation.
Scale support across all your Moodle customers.
FOR SERVICE PROVIDERS
Moodle Hosting & Service Providers
Make support part of your managed Moodle offering, with organized teams and a consistent customer experience.
Deliver a seamless, professional support experience.
FOR ADMINISTRATORS
Moodle Administrators
Give learners and instructors a simpler way to get help while giving your team significantly more context.
Happier learners, more efficient support teams.
- No commitment
- Tailored to your needs
- See it in action
Simple pricing
A complete help desk.
Simple, predictable pricing.
Replace your existing support platform with Moodle-focused ticketing, live chat, and centralized agent management. Unlimited agents, tickets, and conversations with no per-agent fees.
Single Moodle
For organizations operating one Moodle environment.
- 1 connected Moodle site
- Unlimited agents
- Unlimited Moodle users
- Unlimited tickets
- Unlimited live chats
- Unlimited conversations
- Full Chronify.Support platform
Moodle Partner / Multi-Site
For partners and organizations managing multiple Moodle environments.
- Unlimited Moodle sites
- Unlimited agents
- Unlimited users
- Unlimited tickets
- Unlimited live chats
- Unlimited conversations
- Centralized support operation
Enterprise / Custom
For larger teams that need a tailored support deployment.
- Everything in Multi-Site
- White-label experience
- Priority onboarding
- Advanced support needs
- Tailored implementation
- Custom rollout guidance
- Enterprise consultation
Hosted SaaS · No infrastructure to manage · No per-agent fees
FAQ
Frequently asked questions.
Everything you need to know before bringing Chronify.Support into your Moodle support workflow.
Chronify.Support
Ready for a better Moodle help desk?
Replace fragmented support tools with one platform for tickets, live chat, and agent management - designed for Moodle from the ground up.
See how Chronify.Support helps your team resolve issues faster with the right context from the start.